Politique d’expédition
Ulvess Shipping Policy
Store Information
Commercial Name: Ulvess
Phone Number: +33 6 45 58 75 47
Email Address: support@ulvess.shop
Physical Address: 64 Rue d'Alger, 59100, France
1. Order Processing & Handling Time
All orders placed on the Ulvess store will be processed, verified, and shipped within 24 to 48 business hours of successful payment confirmation. Order processing includes order verification, quality inspection, packaging, and courier dispatch arrangement. Orders placed on weekends or French public holidays will be processed and shipped on the next working day. We strive to ensure every order is prepared accurately and securely before delivery.
2. Shipping Delivery Time
After the order is dispatched from our warehouse, the standard delivery transit time for all eligible regions is 14 to 21 business days. The overall delivery period is calculated excluding weekends, public holidays, and any unforeseen logistics delays. Please note that delivery times may vary slightly depending on the destination country/region, local customs clearance procedures, and regional logistics efficiency.
3. Shipping Coverage
Ulvess provides international shipping services to most countries and regions worldwide. All packages are shipped from our operational address in France. We cooperate with reliable international logistics carriers to ensure stable and traceable transportation of all parcels.
4. Order Tracking
Once your order has been shipped, we will send a unique tracking number and a tracking link to your registered email address (support@ulvess.shop for official correspondence). You can monitor the real-time logistics status and delivery progress of your package at any time through the tracking information. Please allow 1-2 days for the tracking information to be updated and take effect after dispatch.
6. Delays & Exceptions
In rare cases, package delivery may be delayed due to adverse weather conditions, international logistics congestion, customs inspection delays, public emergencies, and other force majeure factors. Ulvess will not be held responsible for involuntary logistics delays caused by external factors. If your order exceeds the maximum estimated delivery time, please contact our customer support team for assistance and order inquiry.
7. Customer Support
Ulvess reserves the right to update and adjust this shipping policy without prior notice. All order shipments will be subject to the latest shipping policy published on our official Shopify store.